Refund policy
At FRUIT JI, we aim to provide fresh, high-quality products and complete customer satisfaction. If you face any issue with your order, please read our return and refund policy below.
1. Returns Eligibility
We accept returns only under the following conditions:
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You received a damaged, spoiled, or wrong item.
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You must raise the request within 24 hours of delivery.
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Product must be in its original packaging.
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A photo/video proof is required for verification.
Note: Due to the nature of fresh items, we cannot accept returns for taste preferences or if the product was stored incorrectly after delivery.
2. Refund Policy
Refunds are issued only after our team verifies your claim.
We offer refunds in the following cases:
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Wrong item delivered
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Damaged or spoiled product
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Missing item in the package
Refunds will be processed to your original payment method or as store credit, depending on your preference.
Refund processing time: 3–7 business days after approval.
3. Replacement Policy
If you prefer, we can provide a replacement instead of a refund.
Replacements are done for:
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Spoiled/damaged items
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Wrong product delivered
Replacements are subject to product availability.
4. How to Request a Return or Refund
You can contact us through:
📞 +91 9286970443
📧 ykverma6398@gmail.com
📍 Radha Krishna Enterprises, B-46 Wonder City, Gate No.1, Near MIT College, Meerut – 250001
When submitting your request, please include:
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Your Order ID
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Clear photos/videos of the issue
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A short description of the problem
Our support team will respond within 24 hours.
5. Non-Returnable Items
We do NOT accept returns for:
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Items opened or consumed
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Products damaged due to customer mishandling
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Returns requested after 24 hours
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Discounted/offer items (unless defective)
6. Cancellations
Orders can be cancelled only before dispatch.
Once shipped, cancellation is not possible.
7. Contact Us
For any issue regarding returns or refunds, reach out:
FRUIT JI Customer Support
📞 +91 9286970443
📧 ykverma6398@gmail.com
